| “Linda is so engaging and funny. I don't think we realized that we were learning valuable lessons until the next day when our sides had stopped hurting” - Terry Stringer, El Paso Corporation |
Linda’s expertise lies in her ability to help people upgrade their thinking and improve their communication in order to get better quality results, both professionally and personally. Accordingly all of her presentations reside under this umbrella. All of the following presentations are designed to help people learn to think more strategically and communicate more effectively in order to:
• Improve customer service • Upgrade management skills • Increase innovation and creativity • Heighten skills of persuasion • Reduce conflict and negativity • Motivate employees • Lead ourselves and others more effectively MOST REQUESTED TOPICS
Dare to Soar!
Dance Like Nobody's Watching
Gripers, Complainers & Whiners, Oh My!
The Extreme Performance Makeover
The Art of Providing Positively Outstanding Customer Service
The 7 Principles of Powerful Persuasion
Innovate! Generate! Accelerate!
Staying Right Side Up When Everything’s Upside Down
Playing to Win
Never Mind Mars & Venus - What Planet Are YOU From?WOMEN'S HOT TOPIC'S
Dancing to the Beat of My Heart
Playing to Win - It's Not Your Mother's Playground AnymoreAll presentations and titles will be tailored specifically to your needs. While most are 60 to 90 minute keynotes, several of them can be half day workshops (please contact Linda for details). They can also be modified to be gender specific. Linda will speak at length with the meeting planner and several of the organization’s high performance members to further customize her presentation.
Dare to Soar!
5 Keys to a Life of Power, Passion and Pizzazz!
Buckle your seatbelts - you’re about to take off! During this flight you will listen and laugh as Linda shares stories and strategies designed to help you fly with your ideas and soar to new levels of joy, passion and fun. You will leave with a clear sense of how you can rise above anything that life throws in your path. Extremely inspiring, motivating and fun! Participants will leave knowing:
1. How to create a personal vision for their life that gives them enthusiasm, passion and commitment 2. Why people get locked in to behaviors that don’t serve them and how to overcome that propensity 3. How to get in, and stay in the driver’s seat of their life 4. How to use their thinking to create the exact emotions, behaviors, and results that they choose 5. How to take 100% responsibility for their lives – and most importantly – the interpretations they place on what happens to them in their lives
Dance Like Nobody’s Watching
The Secrets of Achieving a High HQ (Happiness Quotient)
Using the metaphor of dance, along with fantastic video clips, audience members will learn how they can achieve MUCH greater physical and emotional health – by increasing their “Happiness Quotient”. Linda’s riveting stories and hilarious anecdotes will give them very practical ideas to help them skip the light fantastic right over life's most challenging obstacles. You don’t need to be Dancing Queen, or a Dancing Machine to have a blast at this presentation. They will also learn:
1. The two top activities guaranteed to take them from misery to joy – instantly! 2. How they can resist succumbing to other people's negativity and agony. 3. One of the biggest things that we AUTOMATICALLY do that causes major stress in our lives – and how to stop it. 4. The number one tool to help people gain more control over their time and their life. 5. The well known psychological principle that can either set them up for success or smash them into smithereens.
Gripers, Complainers & Whiners, Oh My!
How to Deal with Chronically Cranky PeopleThey're everywhere! We work with them, live with them and do business with them. And the truth is that they can make our lives miserable AND negatively impact our bottom line if we don’t know the most effective ways to deal with them. In this fun and lively session, participants will learn:
1. How to ask for what they want in such a way that dramatically increases the odds they will be heard and complied with. 2. How to keep calm when tempers start to flare 3. Three human commonalities that they MUST know before they speak to anyone – cranky or otherwise! 4. How they can dramatically turn an irritable person into a pleasant one – by using Linda’s “Success Cycle” 5. How to de-escalate any disagreement
The Extreme Performance Makeover
Going from Satisfactory to Stupendous (This has also been titled: The Extreme Attitude Makeover)Linda kept hearing, “I have great people. They are fighting a really tough market, and they are feeling stressed, burned out and overwhelmed. And unfortunately those feelings are showing up in their attitude and their performance. I need something that will 1) let them know how much we appreciate and value them, 2) be motivating, entertaining and make them feel absolutely great, and 3) actually give them valuable, lasting tools for continued performance improvement.” Flying into action, she created this extremely fun and content-rich presentation that has rapidly become one of her most requested. In this session people will learn:
1. How to stay positive in the face of bad news or negative people 2. How to see possibilities when others see problems 3. How to determine, and stay focused on creating very specific desired outcomes 4. How to prevent others from pushing their buttons 5. How to treat others with kindness and respect – even when it would be most justifiable to do otherwise. 6. How to recognize how they may have unwittingly been contributing to the very problems they are complaining about – AND how to take responsibility for creating a positive change!
The Art of Providing Positively Outstanding Customer Service
How to Create Unprecedented Buyer LoyaltyEvery single person in your organization IS your organization. Does everyone understand the vital role they have in creating and keeping customers who want to do business with you for life – AND refer all their friends to you? In this information-packed presentation people will learn very specific skills to help create the kind of environment that makes people LOVE you and your product or service, and sing your praises to anyone who will listen. Attendees will learn:
1. Three things about every human being that they MUST know before they ever interact with any customer 2. The #1 thing people will ALWAYS remember about their experience with you 3. The customer service words that work miracles – and the ones that create problems 4. How to de-escalate any potential problem really quickly 5. How to say “no” to a customer, or decline their request in such a way that actually leaves the person happy 6. The information that customers pick up about you before you ever open your mouth – and how to make that information the right stuff!
The 7 Principles of Powerful Persuasion
Mastering the Art of Getting to “Yes!”Whether we are trying to sell someone on our point-of-view, our product, or our service, there are vitally important elements that we must employ before we ever open our mouths. Based on Linda’s work as a trial consultant (helping attorneys get juries to accept their position), and her 3 year success as the #1 sales person for SkillPath Seminars (out of 350 people), this information is absolutely essential for anyone who desires to get others to say “yes!” Motivating, practical and fun! Participants will learn:
1. How people make decisions in the first place – and how you can use that information to your advantage 2. The biggest mistake you can make when trying to sell someone on your point of view 3. What people must absolutely believe about you before they’ll say “yes” to your suggestion, offer or request 4. The #1 most important quality that you must express in your interactions with your potential buyers 5. How to create instant rapport with anyone, any time 6. Why it’s crucial to understand what the other person’s “language” is before you ever start to speak
Innovate! Generate! Accelerate!
Inspiring yourself and others to new heights of innovation and creative problem solving
In business today we cannot rely on past successes to keep us going. We must be continually thinking ahead, and in different and more creative ways. In this workshop attendees learn how to inspire individuals, teams (and themselves, if necessary!) to new heights of productivity by challenging old assumptions and shifting perspectives. This presentation gives people the 5 essential tools they need to break out of their comfortable little boxes and be exponentially more creative. Interactive, fun and revealing! Attendees will also learn:
1. The #1 thing that stops most people from expressing their creativity 2. Twenty-one no and/or low cost ideas that will inspire people to go beyond what they think they can do 3. “Killer Phrases” – What they are and why they absolutely MUST be eliminated 4. The one essential creativity ingredient that is absent in most uninspired, uncreative, lackluster workplaces 5. Why change is resisted so fiercely – AND, how to get people to actually welcome it! 6. Ten qualities of highly creative people – that you ALREADY possess. How to bring them out of hiding and put them to work for you It is absolutely possible to achieve excellence when the world around you seems to be falling apart – IF you know the secrets. In this fast paced, fun program, Linda will give participants practical ways to light their own fire of excellence and motivate themselves to take positive, consistent action when they just want to give up. Attendees will learn what the most successful, effective people throughout history have all known and consciously applied. They will leave knowing:
1. How to acknowledge and enhance skills they already have 2. How to recognize, own and change behaviors that don’t serve them 3. How to stay level, calm and professional when their instincts make them want to scream 4. How to communicate effectively to resolve differences 5. How to take 100% responsibility for the interpretations they place on situations, circumstances and other people’s actions The rules in business today have changed. And yes, you can break the rules if you choose, but first you must know what they are. In this workshop participants will learn the different ways that men and women approach situations and how they can adapt to meet challenges and solve problems effectively. They will investigate how, as women, they can position themselves for success – and actually strengthen relationships with others at the same time. Additionally they will learn:
1. 25 distinct differences in how men and women think and behave 2. How to ask for what they want in a way that works! 3. Specific communication techniques that are a MUST when communicating with the opposite sex 4. 3 common mistakes most women make and how to avoid them 5. 7 keys to enjoying healthy competition 6. Which nonverbal body language undermines your message and which supports it Each of the four generations possess unique characteristics, attitudes, expectations and communication styles, and the more you know about each one, the more successful you will be at accomplishing your professional and personal objectives and creating a mutually satisfying and rewarding working environment. In this action packed, funny and enlightening presentation participants will not only learn how to quickly recognize the people with whom they work (or live), but they will also walk away with a tool-box filled with techniques to help them get what they need and want from others. Be prepared to be surprised, fully engaged and have a rockin’ good time! (Guess which generation I’m from!?!?) Participants will also learn:
1. Very specific words that work well with the different generations. What they are and when to use them. 2. The #1 communication skill that will help you understand what someone means – regardless of what they actually say. 3. Seven damaging judgment calls that will set you up for disaster every time. 4. The biggest mistake you can make when trying to figure out why someone of a different generation behaves the way they do. 5. Five commonalities everyone shares regardless of when they were born that are essential to know. 6. WHY people of different generations think and behave the way they do – and WHY it’s so important to understand WHY.
WOMEN'S HOT TOPIC'S
For description see Dance Like Nobody’s Watching
The rules in business today have changed. And yes, you can break the rules if you choose, but first you must know what they are. In this workshop participants will learn the different ways that men and women approach situations and how they can adapt to meet challenges and solve problems effectively. They will investigate how, as women, they can position themselves for success – and actually strengthen relationships with others at the same time. Additionally they will learn:
1. 25 distinct differences in how men and women think and behave 2. How to ask for what they want in a way that works! 3. Specific communication techniques that are a MUST when communicating with the opposite sex 4. 3 common mistakes most women make and how to avoid them 5. 7 keys to enjoying healthy competition 6. Which nonverbal body language undermines your message and which supports it Contact us for more information on the following presentations:
• How to Say No Without Feeling Guilty
Taking Care of the Golden Goose• The Like Factor
How to Build Rapport and Get to "Yes"• Surviving Negative Attitudes
Staying Aloft in the Downdraft• 5 Keys to Optimum Performance
Making a Difference in Challenging Times• The Science of Happiness
The Fast Track to Outrageous Business Success
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Linda Larsen
3424 Tanglewood Drive, Sarasota, FL 34239
941-927-4700 Toll Free 1-800-355-4420
Copyright © 2007 Linda Larsen Communications, Inc.
