(941) 927-4700

Funny, Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


The Most CRITICALLY IMPORTANT JOB for Patient/Customer Service Providers

By Linda Larsen - Friday, December 16, 2016
Featured Image

I’m a high maintenance dental patient. That’s right - a motivational speaker who is a high maintenance dental patient. It’s almost an oxymoron. But it’s true. I just think about going to the dentist and my left eye starts twitching. And what makes this really fascinating is that I am also the (self-proclaimed) World’s Most Experienced Dental Patient. Name a procedure and I’ve probably had it done - more than once. So you’d think I’d be over it by now. Yeah, right. I’m not.

Okay, I SAY that I’m not over it, but then this interesting thing keeps happening. Like yesterday when I visited my dentist’s office for a routine cleaning with Sarah. Let me share my experience with you:

  • The second I enter the office - I get big smiles from everyone I see. Genuine, enthusiastic, warm smiles, and words of welcome - like they were actually happy to see me.
  • Sarah walks into the waiting room, flashes a beautiful smile, greets me warmly and ushers me back to her operatory.
  • She starts asking me questions and I notice that she is giving me fabulous, uninterrupted, truly-interested eye contact as I respond. I mean, I actually NOTICE this!
  • She asks if I would like a back cushion (she remembers I have back issues.) Yes, thank you.
  • She offers me a neck pillow. Oh nice.
  • She asks if I want the chair set to “massage.” Oh wow, yes, thank you.
  • She asks if I want a blanket. No thank you.
  • She asks if I would like nitrous oxide since they now have a  new handy dandy comfortable little mask. Well, okay then.
  • She asks if I would like music. Oh yes please - turned up REEEEALLY loudly, please!
  • She realizes that her headphones don’t work and proceeds to spend a very long time looking for another set of headphones in the office. It’s taking so long as she’s doing this, I’m wondering if it’s going to put her behind schedule. But when she walks back into the room, instead of looking impatient and annoyed, she appears, well…delighted! And with a big smile she proclaims, “I found one! Yay!”
  • She asks what genre of music I like, dons me with the headphones, cranks up the volume, turns on the nitrous and gets to work.

And in my drug-induced state of mind, I get to thinking…

It was as if, when she went to work at World Class Dentistry, Doctors Morris and Bakke told that she had…


“Make your patient reeeealllly happy WHILE 
which is to clean teeth”

See, here’s the deal. Your practice could (and absolutely should) provide the most skilled dentist to provide my dental care, the most competent hygienist to clean my teeth, and the most thorough facilitator to explain the payment options, but if they don’t make me happy in the process, then I’m NOT going to become your greatest raving fan, I’m NOT going to scream your praises to anyone who will listen, and I will NOT come back to you again. Oh, and get this, I will NOT tell you why I left.

Accordingly, within the parameters of the BRILLIANTLY EXECUTED IMPORTANT TASK you perform (greet people as they enter your office, clean teeth, administer x-rays) do you make people reeeeealllly happy? Have you ever identified all the actions you would have to take (verbal and nonverbal, on the phone, online and in person) in order to make people reeeealllly happy? 

I’ll leave you with a bottom-line, money-making question for you to ask yourself and have everyone on your team ask themselves as well:

"In every single interaction I have with all my patients -
is everything I do or say, and the WAY in which I do or say it,
going to make them reeeeeealllly happy?"

Answering that question, getting really clear on exactly what you need to do, and then doing those things - can truly make your patients refer you and your practice to everyone they know. AND, since you will be turning cranky, twitchy, nervous patients like me, into docile, relaxed, happy people, it will make your work a whole lot more enjoyable!! Win-win!

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!

Post a Comment

Like this blog? Share it!

Watch Motivational Speaker Linda Larsen in Action

Recent Posts



Tag Cloud

high self-esteem bottom line improvement clinical depression selling happiness confidence parenting marriage building rapport Tim Gard stressful elections Hillary Clinton complainers friendships listening skills attitudes happiness at work political anxiety motivational speaker back relief managing stress National Car Rental best bed for bad back Meryl Runion American Idol expectations funny, humor, communication, gender communication, funny motivational speaker Linda Larsen, motivational speakers achieving success Noah Racey's Pulse motivational speakers, motivational speaker on customer service linda larsen motivational speaker on communication changing behaviors healthcare how to listen laughter Kelly Swanson public speaking horror stories trust in relationships communication Dr. Phil Gary Marachek southern accent negative thinking bad drivers motivational speaker Brad Montgomery how to have high self-esteem motivational speaker success funny video defensiveness positive perspective nonverbal communication motivational speaker on customer service sleep liking how to happy latex mattress review gratitude airline pilots holiday stress gift ideas unhappy employees Hamilton positive attitude mans search for meaning gripers goal setting how to get what you want how to deal with negative people customer service training remodel stress how to become a motivational speaker motivational speakers, motivational speaker, funny motivational speakers, motivational speaker Linda Larsen tension National Margarita Day, best margarita recipe, motivational speakers, funny motivational speaker Linda Larsen actors personality types feeling good Bill Stainton, achievement, motivational speakers, motivational speaker Linda Larsen, funny motivational speakers listening customer service personal responsibility PhotoShop dental practice strategies motivational speakers bipolar disorder successful dental practices AADOM fact checking good night's sleep divorce statistics goal achievement self talk joy personal development cheerleading Tim Richardson funny motivational speakers, funny motivational speaker Linda Larsen husbands who don't listen truth in politics relationship building depression shakespeare change Christine Cashen criticism personal growth Wilde Lexus of Sarasota, motivational speaker Linda Larsen funny motivational speaker Linda Larsen zig ziglar love, valentines day, relationship building, happiness, marriage, motivational speakers, motivational speaker, motivational speaker Linda Larsen, funny motivational speaker Linda Larsen Changing perspectives power colors, influence, nonverbal communication, motivational speakers, motivational speaker Linda Larsen, funny motivational speaker mattress recommendation Politifact reframing losing weight brain chemistry self-image effective communication dr. john gottman Dr. Brene Brown, The Wholehearted Parenting Manifesto motivational speaker, motivational speakers, funny motivational speakers, motivational speaker Linda Larsen, swiveling antenna funny motivational speakers Colette Carlson speaking nightmares cell phone addiction gender communication first impressions, apologies, embarrassment, customer service, motivational speaker, motivational speakers, motivational speaker Linda Larsen whiners how to get a raise, negotiating salary, communication, motivational speakers, motivational speaker, motivational speaker Linda Larsen speak up proactive people Broadway happiness building character aging motivation bill cosby Conrad Hall success communication skills election 2016 Donald Trump patient service finding humor communication model magic act compassion controlling your emotional state the business of motivational speaker truth motivational speaker Linda Larsen costumes vision boards multi-tasking what you name the thing time management fear of trump presidency dental practice motivational speakers, motivational speaker, funny motivational speaker Linda Larsen stonewalling motivational speakers, motivational speaker Linda Larsen mental illness Lin-Manuel Miranda habits humorous motivational speaker anxiety happy customers funny motivational speaker encouragement humor handling fear changing habits raving fans Lenscrafters facebook activity lying in politics how to strengthen relationships conflict management advertising panic attacks achievements difficult people passion gender communication, how to get heard, personality differences in communication, motivational speaker, motivational speakers, motivational speaker Linda Larsen appreciation Asolo State Theater personal achievement self confidence understanding attitude Brian Walter motivational speaker, motivational speaker Linda Larsen bucket list chronic back pain beauty power of a smile difficult patients raising happy children getting to yes Bill Stainton overcoming adversity Viktor Frankl acting stress management Shakespeare, thank-you notes coping with anxiety contempt