Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Nov
2019

Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
Featured Image

It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:


Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


 

Read More


Nov
2019

Are You Throwing Away Your Shot?

By Linda Larsen - Tuesday, November 19, 2019
Featured Image

Many motivational speakers, myself included, are passionately interested in knowing how a person, with little or no resources, can achieve extraordinary outcomes in life. Said another way, how do people achieve results that seem to defy logic?
 

Read More


Nov
2019

Please Let Me Give You More Money

By Linda Larsen - Tuesday, November 12, 2019
Featured Image

I am a motivational speaker by profession, but I used to be an actor for many years. As such, my favorite pastime whenever I'm not working is to go see live theater.  And even though this experience I am about to tell you about happened almost four years ago, the fact that I remember it so vividly really makes my point. It happened when I saw Noah Racey's Pulse at the Asolo State Theater. Four times. In one week.  

Read More


Nov
2019

The WORST Customer Service Comment In the History of the World!

By Linda Larsen - Tuesday, November 05, 2019
Featured Image

I felt like I was the lead actor in a surreal reality television show. A show about the real-life, almost unbelievable customer service experiences of a motivational speaker who just happens to talk about how to provide exceptional customer service.  Grab your popcorn. 

Read More




Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

Asolo State Theater healthcare political anxiety dr. john gottman Changing perspectives speaking nightmares funny motivational speaker Linda Larsen chronic back pain negative thinking lying in politics National Car Rental positive perspective remodel stress fear of trump presidency motivational speaker tension mental illness bottom line improvement communication model Broadway linda larsen listening success how to have high self-esteem expectations gender communication stress management magic act how to listen goal achievement fact checking latex mattress review self confidence Lin-Manuel Miranda achieving success criticism Conrad Hall attitude what you name the thing bucket list bad drivers mattress recommendation communication skills how to get what you want handling fear how to become a motivational speaker brain chemistry difficult people dental practice shakespeare clinical depression mans search for meaning Delta difficult patients Politifact achievements raising happy children Kay Frances finding humor facebook activity managing stress contempt motivational speaker Brad Montgomery learning speak up gift ideas funny motivational speaker self talk aging Noah Racey's Pulse marriage change building character reframing husbands who don't listen gripers power of a smile anxiety advertising joy happiness at work sleep stressful elections liking Dr. Phil public speaking horror stories laughter funny video best bed for bad back losing weight Donald Trump relationship building personal development humor attitudes beauty Viktor Frankl Shakespeare, thank-you notes confidence overcoming adversity cheerleading Hillary Clinton habits changing behaviors encouragement personal achievement dental practice strategies changing habits feeling good motivation Lenscrafters Tim Richardson getting to yes PhotoShop high self-esteem customer service secrets truth in politics how to happy how to strengthen relationships compassion understanding zig ziglar successful dental practices self-image trust in relationships customer service patient service unhappy employees complainers gratitude goal setting motivational speakers conflict management raving fans building rapport appreciation time management nonverbal communication communication bipolar disorder Gary Marachek motivational speaker on customer service controlling your emotional state airline pilots Meryl Runion personal growth Dr. Brene Brown, The Wholehearted Parenting Manifesto happy customers marshmallow test divorce statistics back relief truth iPhone4S American Idol listening skills effective communication motivational speaker success good night's sleep selling happiness friendships costumes customer service training motivational speaker Linda Larsen the business of motivational speaker election 2016 personality types southern accent passion acting positive attitude holiday stress defensiveness happiness panic attacks coping with anxiety multi-tasking cell phone addiction stonewalling parenting Kelly Swanson actors how to deal with negative people motivational speaker on communication personal responsibility vision boards flying eyebrows funny motivational speakers Hamilton whiners humorous motivational speaker proactive people depression