Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2019

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”

Whoa.

I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

effective communication cell phone addiction marriage dr. john gottman Kay Frances gift ideas speaking nightmares stress management multi-tasking listening truth in politics change dental practice strategies positive attitude Lin-Manuel Miranda stressful elections trust in relationships iPhone4S fear of trump presidency beauty motivational speaker on customer service power of a smile passion liking motivational speakers motivational speaker success Viktor Frankl Dr. Brene Brown, The Wholehearted Parenting Manifesto building character managing stress finding humor self talk gripers building rapport American Idol happiness at work election 2016 remodel stress communication skills Asolo State Theater attitude parenting gratitude difficult patients marshmallow test appreciation gender communication humor coping with anxiety motivational speaker Brad Montgomery latex mattress review motivational speaker Linda Larsen depression motivation goal setting Donald Trump Hamilton mattress recommendation nonverbal communication expectations achievements achieving success Tim Richardson political anxiety tension funny motivational speaker Lenscrafters mans search for meaning Noah Racey's Pulse getting to yes airline pilots how to become a motivational speaker happiness what you name the thing handling fear National Car Rental personality types how to deal with negative people funny motivational speakers clinical depression bucket list bipolar disorder goal achievement high self-esteem actors how to strengthen relationships feeling good motivational speaker Conrad Hall Shakespeare, thank-you notes whiners success understanding personal achievement funny video husbands who don't listen raising happy children unhappy employees contempt conflict management linda larsen advertising shakespeare overcoming adversity defensiveness bottom line improvement sleep cheerleading vision boards good night's sleep funny motivational speaker Linda Larsen personal growth Kelly Swanson positive perspective facebook activity proactive people flying eyebrows Changing perspectives lying in politics PhotoShop Gary Marachek listening skills mental illness acting reframing criticism healthcare Meryl Runion speak up fact checking encouragement complainers Hillary Clinton divorce statistics southern accent public speaking horror stories motivational speaker on communication anxiety back relief best bed for bad back time management successful dental practices how to get what you want bad drivers how to listen brain chemistry communication raving fans selling happiness self confidence holiday stress communication model attitudes patient service relationship building self-image truth how to have high self-esteem personal development humorous motivational speaker difficult people happy customers dental practice magic act the business of motivational speaker changing behaviors zig ziglar chronic back pain laughter Politifact learning customer service training costumes personal responsibility losing weight joy customer service secrets how to happy controlling your emotional state Dr. Phil Broadway compassion Delta friendships stonewalling habits negative thinking panic attacks confidence customer service aging changing habits