Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2019

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”

Whoa.

I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

funny motivational speaker Linda Larsen expectations fact checking how to become a motivational speaker divorce statistics motivation handling fear how to deal with negative people truth in politics funny motivational speaker whiners goal setting motivational speaker Linda Larsen negative thinking Delta mattress recommendation gripers magic act complainers Lin-Manuel Miranda unhappy employees fear of trump presidency laughter customer service training Shakespeare, thank-you notes achievements friendships public speaking horror stories sleep how to have high self-esteem controlling your emotional state learning National Car Rental humorous motivational speaker difficult people happiness criticism listening skills chronic back pain self-image reframing Donald Trump Changing perspectives Meryl Runion raving fans acting joy humor mental illness goal achievement American Idol Kelly Swanson defensiveness successful dental practices dental practice strategies aging happy customers stonewalling positive perspective dr. john gottman parenting raising happy children encouragement healthcare trust in relationships changing habits passion actors funny motivational speakers power of a smile bucket list confidence liking Gary Marachek costumes how to strengthen relationships holiday stress bottom line improvement marshmallow test difficult patients what you name the thing vision boards personality types lying in politics mans search for meaning habits cheerleading the business of motivational speaker cell phone addiction personal growth attitude personal responsibility how to listen happiness at work Noah Racey's Pulse communication change losing weight beauty coping with anxiety Hamilton nonverbal communication motivational speaker customer service motivational speaker on communication iPhone4S building rapport multi-tasking remodel stress personal achievement zig ziglar Kay Frances speak up political anxiety changing behaviors husbands who don't listen Conrad Hall listening motivational speaker Brad Montgomery Dr. Brene Brown, The Wholehearted Parenting Manifesto achieving success time management bipolar disorder high self-esteem positive attitude Broadway PhotoShop self confidence attitudes truth back relief depression how to happy finding humor gender communication airline pilots best bed for bad back conflict management speaking nightmares gift ideas relationship building getting to yes bad drivers tension contempt motivational speakers understanding compassion appreciation self talk motivational speaker success dental practice stress management feeling good success facebook activity Tim Richardson communication skills panic attacks gratitude building character effective communication Viktor Frankl customer service secrets brain chemistry personal development shakespeare election 2016 Dr. Phil managing stress marriage motivational speaker on customer service clinical depression advertising funny video communication model Hillary Clinton selling happiness flying eyebrows Asolo State Theater anxiety patient service linda larsen Lenscrafters Politifact proactive people how to get what you want southern accent stressful elections good night's sleep latex mattress review overcoming adversity