Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2019

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”

Whoa.

I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

proactive people dr. john gottman habits contempt patient service funny motivational speaker Linda Larsen communication skills facebook activity parenting controlling your emotional state Changing perspectives how to listen depression election 2016 whiners conflict management acting changing habits iPhone4S bad drivers the business of motivational speaker mattress recommendation Shakespeare, thank-you notes sleep cell phone addiction learning best bed for bad back National Car Rental time management criticism compassion Asolo State Theater truth finding humor American Idol appreciation feeling good complainers multi-tasking personal achievement how to become a motivational speaker humorous motivational speaker speak up Kelly Swanson mans search for meaning confidence dental practice strategies advertising Kay Frances customer service selling happiness beauty flying eyebrows fear of trump presidency personal growth public speaking horror stories self talk understanding motivational speaker on customer service how to deal with negative people motivational speaker relationship building personal development clinical depression happiness changing behaviors truth in politics speaking nightmares Politifact good night's sleep brain chemistry Broadway funny motivational speakers managing stress southern accent actors motivation magic act healthcare costumes difficult patients latex mattress review raving fans attitude listening skills Hamilton trust in relationships funny video coping with anxiety fact checking listening stress management successful dental practices self confidence anxiety communication motivational speaker Linda Larsen holiday stress happy customers funny motivational speaker how to strengthen relationships bipolar disorder Donald Trump motivational speaker Brad Montgomery stonewalling getting to yes Tim Richardson personality types positive perspective passion high self-esteem attitudes achievements how to have high self-esteem chronic back pain linda larsen tension Lin-Manuel Miranda happiness at work gender communication Dr. Brene Brown, The Wholehearted Parenting Manifesto Viktor Frankl goal achievement humor encouragement laughter self-image zig ziglar Noah Racey's Pulse airline pilots political anxiety losing weight defensiveness building rapport divorce statistics how to happy gripers effective communication communication model difficult people gift ideas joy stressful elections nonverbal communication bucket list unhappy employees Hillary Clinton motivational speakers handling fear remodel stress building character dental practice vision boards Meryl Runion gratitude marriage motivational speaker on communication cheerleading mental illness lying in politics motivational speaker success marshmallow test goal setting friendships negative thinking expectations power of a smile aging PhotoShop customer service training liking back relief Gary Marachek husbands who don't listen positive attitude achieving success reframing what you name the thing personal responsibility panic attacks Lenscrafters success Conrad Hall Dr. Phil change shakespeare how to get what you want overcoming adversity raising happy children bottom line improvement