Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Mar
2019

How to Create REALLY Happy Customers Who LOVE You!

By Linda Larsen - Wednesday, March 13, 2019
Featured Image

As a motivational speaker, I travel a LOT and I still have a vivid memory of an intriguing experience I had several years ago at the DCA airport.  I picked a rental car from the National Car Rental lot and pulled up to the checkout kiosk.  And when the young man turned around to take my information, something REALLY interesting happened.  Now, before I tell you want happened, I need you to know that I was in what I call, a “neutral” emotional state.  I wasn’t particularly happy, certainly not sad – just kind of neutral.

He turned around, took one look at me and broke into a HUGE smile and said, “Well HI! How ARE you?"  He actually looked like he KNEW me and was REALLY REALLY happy to see me again.  It startled me so much that, as I handed him my paperwork, I smiled back at him and said, “Well, I'm doing fine, thanks!  And how are you today?”

He almost looked GIDDY when he replied, “I’m GREAT!”

Oh now I am VERY curious. Thinking he might have won the lottery or just seen Jennifer Aniston, I say to him, “Young man, I’m just wondering – why are you so great?”

Without a moment’s hesitation he said, “Well, BECAUSE!  I have such AMAZING customers!  They are just like you – they are ALWAYS laughing and smiling!”

Whoa.

I said to him, ”Oh no, no, young man.  Happy smiling customers are not just showing up for you – YOU are creating them.”

He paused for a second and then replied, with that same great smile, “Well. I don’t know how they got here – I’m just glad they CAME!” And he laughed again.

I drove away, thinking about what had just happened. Here’s what I concluded:

  • That guy gets WAY more happy customers that the average customer service provider
  • If I had a company and was hiring – I would have tried to steal him to come work with me
  • He reflected REALLY well on National Car Rental (I’ve told this story over a hundred times)
  • He probably enjoys his life more than most people
  • He made ME really really happy
  • If he'd been selling something else, I probably would have bought it

Bottom line: If you treat people like you are genuinely happy to see them – like THEY are so wonderful, that just seeing their face makes your day  – they will LOVE you and sing your praises to anyone who will listen.

I mean, after all, if you think THEY are so fabulous – you must be really brilliant.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

Broadway whiners goal achievement habits Shakespeare, thank-you notes happy customers feeling good expectations Politifact communication skills American Idol unhappy employees Lin-Manuel Miranda panic attacks motivational speakers change motivational speaker on customer service encouragement PhotoShop chronic back pain learning the business of motivational speaker Hillary Clinton self confidence beauty husbands who don't listen compassion Dr. Brene Brown, The Wholehearted Parenting Manifesto bipolar disorder personal responsibility happiness at work sleep relationship building stressful elections overcoming adversity mattress recommendation clinical depression communication model controlling your emotional state how to get what you want bottom line improvement Tim Richardson managing stress joy best bed for bad back aging attitude motivational speaker Brad Montgomery facebook activity good night's sleep difficult people effective communication goal setting Gary Marachek negative thinking building character successful dental practices latex mattress review funny motivational speaker acting funny video building rapport positive perspective iPhone4S time management Conrad Hall passion truth in politics what you name the thing dental practice strategies funny motivational speaker Linda Larsen healthcare back relief nonverbal communication flying eyebrows how to have high self-esteem changing habits reframing gratitude holiday stress achieving success personal growth political anxiety success proactive people advertising speaking nightmares Meryl Runion divorce statistics multi-tasking parenting losing weight patient service Noah Racey's Pulse anxiety how to become a motivational speaker zig ziglar how to listen personal development motivational speaker Linda Larsen National Car Rental funny motivational speakers trust in relationships customer service confidence friendships power of a smile vision boards magic act Delta Dr. Phil marriage liking how to strengthen relationships laughter high self-esteem customer service training shakespeare motivational speaker on communication election 2016 motivational speaker success communication self talk Viktor Frankl stress management marshmallow test tension understanding motivational speaker finding humor brain chemistry changing behaviors cheerleading raising happy children Kelly Swanson gripers happiness cell phone addiction linda larsen customer service secrets truth listening raving fans how to deal with negative people gender communication humor Changing perspectives speak up Lenscrafters actors airline pilots Kay Frances handling fear Hamilton contempt stonewalling gift ideas attitudes bucket list personal achievement criticism defensiveness self-image lying in politics dr. john gottman bad drivers Donald Trump appreciation remodel stress mental illness public speaking horror stories positive attitude conflict management personality types getting to yes Asolo State Theater southern accent motivation how to happy difficult patients fact checking complainers depression humorous motivational speaker listening skills coping with anxiety dental practice mans search for meaning selling happiness fear of trump presidency achievements costumes