Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

May
2013

Just Give Me Some Kind Of Sign

By Linda Larsen - Monday, May 27, 2013
Featured Image

As a motivational speaker on customer service, I'm always looking for examples of great, and not-so-great customer service. And I didn't have to look far last week.

When I walked up to the counter at the department store, ready to pay for my purchase, the sales person was looking at some kind of document with another sales person. I stood there for a moment or two, assuming that any second one of them would look up. I mean, you KNOW when someone has approached you and is standing about three feet away from you, right? You can feel it. 

Well, they both might have felt it - but they ignored that feeling while they continued to look at the paper and make a few remarks about why those items couldn't be found in the system.  I continued to wait - for what felt like twenty minutes. (Okay, okay I know it wasn't twenty minutes.)  Finally one of them looked up at me and simply held out her hand for me to gratefully place my purchase in it.

Without going into the details of my emotional state at the moment, let me just say this. Whether you are a sales clerk, a front desk receptionist or a service provider of any kind, when a client, patient, guest or customer walks into your world and you sense they are in your world - acknowledge them. Lift your little eyeballs up to them and smile. If you are able to, say something like, "Hi! I'll be right with you."  If you are in the middle of something (on the phone or with another person) give them the same message non-verbally. Let them know somehow that THEY have just popped up very high on your priority list and you KNOW they are there.  

Just give them SOME kind of happy sign.

To give your audience more great ideas on how to provide Positively Outstanding Customer Service, call Linda at 941-927-4700 to book her for your next conference.

About the Author

Linda Larsen, CSP, CPAE is a Hall of Fame Speaker, professional actress, best-selling author and serious lover of doggies. Linda speaks at conferences and meetings around the world, helping people bring the very best version of themselves to life every day! To talk to Linda about how she can contribute to the success of your next event, call 941-927-4700. Or go to Book Linda Now!



Like this blog? Share it!



Recent Posts

Archive

Categories

Tag Cloud

holiday stress costumes funny motivational speaker Linda Larsen managing stress happiness listening skills Donald Trump iPhone4S advertising controlling your emotional state mans search for meaning Hillary Clinton losing weight parenting raising happy children self confidence sleep Kay Frances relationship building depression finding humor cheerleading zig ziglar liking linda larsen latex mattress review motivational speaker Linda Larsen achieving success healthcare motivational speaker success change tension achievements happiness at work mattress recommendation Conrad Hall negative thinking how to have high self-esteem how to listen time management listening what you name the thing speaking nightmares Tim Richardson bucket list motivation election 2016 feeling good personal achievement fact checking National Car Rental airline pilots reframing Viktor Frankl coping with anxiety dental practice strategies conflict management aging self talk dental practice Hamilton happy customers motivational speaker on communication Gary Marachek patient service personal responsibility personal development successful dental practices lying in politics appreciation gripers self-image mental illness PhotoShop gender communication defensiveness difficult patients Meryl Runion confidence bottom line improvement truth in politics stress management Kelly Swanson positive attitude best bed for bad back bad drivers communication changing habits Shakespeare, thank-you notes marriage criticism shakespeare communication model political anxiety passion speak up stonewalling how to happy getting to yes motivational speaker on customer service flying eyebrows complainers friendships brain chemistry high self-esteem bipolar disorder nonverbal communication handling fear difficult people American Idol cell phone addiction vision boards clinical depression Lin-Manuel Miranda chronic back pain goal setting actors funny video how to deal with negative people customer service funny motivational speakers understanding husbands who don't listen how to become a motivational speaker changing behaviors joy learning magic act fear of trump presidency customer service training unhappy employees Asolo State Theater communication skills marshmallow test how to get what you want encouragement Dr. Brene Brown, The Wholehearted Parenting Manifesto Broadway trust in relationships proactive people raving fans Changing perspectives personal growth habits multi-tasking overcoming adversity good night's sleep motivational speaker facebook activity success beauty Lenscrafters acting Politifact attitude compassion effective communication truth how to strengthen relationships southern accent contempt building character whiners personality types humorous motivational speaker public speaking horror stories panic attacks Noah Racey's Pulse positive perspective gift ideas laughter motivational speaker Brad Montgomery Dr. Phil funny motivational speaker remodel stress stressful elections attitudes the business of motivational speaker back relief humor gratitude selling happiness divorce statistics dr. john gottman goal achievement power of a smile building rapport anxiety expectations motivational speakers