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Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen

Nov
2018

How to Turn a Difficult, Idiot Patient Into Your Greatest Raving Fan

By Linda Larsen - Wednesday, November 07, 2018
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“Stand here, bite down on the mouth piece and take a step forward,” the dental assistant said as she put me in the zippy 3D panoramic x-ray machine.  It was clear she wasn’t thrilled to be doing this since I was being seen on an emergency basis right at closing time and this was making her stay late.  I did as she asked. 

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Oct
2018

The Most CRITICALLY IMPORTANT JOB for Patient/Customer Service Providers

By Linda Larsen - Wednesday, October 10, 2018
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I’m a high maintenance dental patient. That’s right - a motivational speaker who is a high maintenance dental patient. It’s almost an oxymoron. But it’s true. I just think about going to the dentist and my left eye starts twitching. And what makes this really fascinating is that I am also the (self-proclaimed) World’s Most Experienced Dental Patient. Name a procedure and I’ve probably had it done - more than once. So you’d think I’d be over it by now. Yeah, right. I’m not. 

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Apr
2015

The WORST Customer Service Comment In the History of the World!

By Linda Larsen - Wednesday, April 15, 2015
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I felt like I was the lead actor in a surreal reality television show. A show about the real-life, almost unbelievable customer service experiences of a motivational speaker who just happens to talk about how to provide exceptional customer service.  Grab your popcorn. 

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Jun
2014

The Million Dollar Secret to Business Success

By Linda Larsen - Sunday, June 08, 2014
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I am pitiful when it comes to hanging on to prescription glasses. Absolutely pitiful. In the last month I bought FOUR pair of prescription glasses. One for distance, one for reading and two sunglasses. And in the same month, I lost BOTH pair of the sunglasses - one on an airplane (motivational speakers fly a LOT!) and the other one, I think, grew legs and ran away from home. Regardless, yesterday it was time to go BACK to Lenscrafters and get another pair of prescription sunglasses. I was not happy. I did not want to spend more money. I was grinding my teeth all the way there. 

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Jul
2013

Did You Do Something You Weren't Supposed To Do?

By Linda Larsen - Friday, July 19, 2013
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As a motivational speaker on customer service I make it a point to observe what actions work really well to create happy, fiercely loyal customers, clients and patients for life - and which do just the opposite. And today I had one of those experiences wherein I saw a spectacularly great customer service idea in action. It was at my car dealership's service department. 

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Jun
2013

Please Let Me Give You More Money

By Linda Larsen - Sunday, June 16, 2013
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I am amotivational speaker by profession, but I used to be an actor for many years. As such, my favorite pastime whenever I'm not working is to go see live theater.  So last week I saw Noah Racey's Pulse at the Asolo State Theater. Four times. In one week. And if the show hadn't closed today, I would have seen it again. 

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