Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
Featured Image

It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:

Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


Read More


Beware of the Idiot Drivers

By Linda Larsen - Wednesday, February 20, 2019
Featured Image

You know what I don't like? Bad drivers. Those crazy people who create a swath of mayhem and frustration everywhere they go.  And wouldn't you know, I was the victim of one this morning on my way to Church. (And I know, I know. Motivational speakers are NO ONE'S victims.) 

Read More


But I Don't WANT to Rub Elbows

By Linda Larsen - Wednesday, January 30, 2019
Featured Image

I got the opportunity recently to practice a technique that is very effective in dealing with, as I have laughingly called them, "People who don't behave." 

Read More


The Case for Kindness

By Linda Larsen - Friday, January 25, 2019
Featured Image

As a motivational speaker focusing on communication, my early work was with trial lawyers. I helped them communicate more effectively in the high stakes environment of the courtroom. So when I saw a report on a recent trial, it made me stop and think. 

Read More

Like this blog? Share it!

Recent Posts



Tag Cloud

losing weight change high self-esteem motivational speaker on communication Changing perspectives attitude truth in politics tension effective communication attitudes personal achievement good night's sleep best bed for bad back communication model listening skills happiness National Car Rental divorce statistics contempt linda larsen shakespeare flying eyebrows changing habits Broadway marriage gripers how to deal with negative people acting sleep finding humor laughter bipolar disorder whiners joy Donald Trump depression funny motivational speakers personal responsibility stress management success airline pilots parenting Noah Racey's Pulse American Idol customer service public speaking horror stories building rapport motivational speaker costumes Kelly Swanson coping with anxiety appreciation conflict management southern accent what you name the thing happiness at work how to have high self-esteem remodel stress raising happy children self talk healthcare achieving success reframing happy customers communication nonverbal communication trust in relationships marshmallow test Meryl Runion goal achievement mental illness Lenscrafters Dr. Phil selling happiness how to get what you want Hillary Clinton expectations self-image facebook activity self confidence friendships defensiveness dental practice strategies fear of trump presidency motivational speaker on customer service mattress recommendation funny motivational speaker Tim Richardson chronic back pain encouragement mans search for meaning cell phone addiction stonewalling difficult people patient service unhappy employees Conrad Hall humorous motivational speaker iPhone4S positive attitude the business of motivational speaker power of a smile motivational speaker Linda Larsen husbands who don't listen Kay Frances cheerleading lying in politics funny video Delta zig ziglar achievements magic act advertising multi-tasking listening how to become a motivational speaker motivational speaker success feeling good funny motivational speaker Linda Larsen political anxiety motivation liking communication skills positive perspective truth confidence Dr. Brene Brown, The Wholehearted Parenting Manifesto actors negative thinking habits aging personality types proactive people personal growth changing behaviors dr. john gottman Lin-Manuel Miranda controlling your emotional state holiday stress passion criticism Hamilton vision boards successful dental practices customer service secrets motivational speakers PhotoShop time management Politifact fact checking gift ideas Asolo State Theater dental practice clinical depression election 2016 overcoming adversity complainers Gary Marachek managing stress building character learning stressful elections relationship building back relief bad drivers Viktor Frankl beauty goal setting Shakespeare, thank-you notes compassion panic attacks anxiety getting to yes how to strengthen relationships humor understanding bucket list speak up bottom line improvement handling fear gender communication difficult patients how to listen personal development how to happy raving fans brain chemistry speaking nightmares customer service training gratitude latex mattress review motivational speaker Brad Montgomery