Funny Motivational Speaker Linda Larsen presents...

Linda's Positively Speaking Blog

Rants & Raves by Funny Motivational Speaker Linda Larsen


The Case for Kindness

By Linda Larsen - Wednesday, January 29, 2020
Featured Image

As a motivational speaker focusing on communication, my early work was with trial lawyers. I helped them communicate more effectively in the high stakes environment of the courtroom. So when I saw a report on a recent trial, it made me stop and think. 

Read More


Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
Featured Image

It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:

Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


Read More


Beware of the Idiot Drivers

By Linda Larsen - Wednesday, February 20, 2019
Featured Image

You know what I don't like? Bad drivers. Those crazy people who create a swath of mayhem and frustration everywhere they go.  And wouldn't you know, I was the victim of one this morning on my way to Church. (And I know, I know. Motivational speakers are NO ONE'S victims.) 

Read More


But I Don't WANT to Rub Elbows

By Linda Larsen - Wednesday, January 30, 2019
Featured Image

I got the opportunity recently to practice a technique that is very effective in dealing with, as I have laughingly called them, "People who don't behave." 

Read More

Like this blog? Share it!

Recent Posts



Tag Cloud

marshmallow test reframing personality types southern accent motivational speaker truth in politics motivational speaker on communication coping with anxiety passion expectations friendships flying eyebrows conflict management positive attitude stonewalling best bed for bad back building rapport communication model Delta mental illness acting gender communication communication skills gratitude fear of trump presidency Lin-Manuel Miranda Changing perspectives bipolar disorder self-image self confidence patient service building character how to have high self-esteem communication gift ideas Hillary Clinton truth tension beauty self talk Tim Richardson difficult people managing stress whiners success motivational speaker success divorce statistics Dr. Phil listening skills learning mans search for meaning motivational speaker Linda Larsen high self-esteem Dr. Brene Brown, The Wholehearted Parenting Manifesto overcoming adversity Lenscrafters lying in politics raving fans cell phone addiction goal achievement contempt motivational speaker Brad Montgomery aging chronic back pain anxiety healthcare shakespeare costumes negative thinking motivational speakers speaking nightmares holiday stress achieving success gripers Hamilton speak up funny video power of a smile motivational speaker on customer service facebook activity feeling good achievements how to listen confidence encouragement zig ziglar husbands who don't listen National Car Rental changing behaviors Noah Racey's Pulse change how to become a motivational speaker remodel stress time management how to happy Meryl Runion appreciation happy customers depression criticism happiness at work funny motivational speaker Linda Larsen how to strengthen relationships stress management happiness airline pilots customer service difficult patients back relief latex mattress review iPhone4S funny motivational speaker how to deal with negative people how to get what you want compassion getting to yes personal development relationship building unhappy employees Politifact attitude stressful elections dr. john gottman public speaking horror stories Conrad Hall understanding losing weight defensiveness parenting customer service training brain chemistry political anxiety proactive people personal achievement good night's sleep raising happy children what you name the thing Asolo State Theater humorous motivational speaker personal growth vision boards Kay Frances nonverbal communication trust in relationships motivation Kelly Swanson mattress recommendation bad drivers dental practice linda larsen Donald Trump personal responsibility selling happiness listening American Idol multi-tasking Shakespeare, thank-you notes goal setting election 2016 finding humor liking cheerleading complainers Broadway dental practice strategies sleep effective communication advertising clinical depression controlling your emotional state successful dental practices positive perspective the business of motivational speaker handling fear Viktor Frankl actors joy fact checking changing habits bucket list laughter marriage Gary Marachek magic act humor customer service secrets attitudes bottom line improvement PhotoShop habits funny motivational speakers panic attacks