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Rants & Raves by Funny Motivational Speaker Linda Larsen

Nov
2019

Customer Service Communication Mastery

By Linda Larsen - Friday, November 29, 2019
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It was one of those travel days that didn't start out particularly well. Facing very little sleep, and three flights to get to the middle of the country for my next speaking engagement, I left my house before the sun came up. When I finally got to the airport, I was running late and desperately trying to find a parking spot… that wasn’t in the adjacent town.

When I approached the security checkpoint inside the terminal I realized that my Delta app was not working on my phone. With a deep sigh, I dragged my suitcase back downstairs to the check-in counter to get a paper ticket. After much ado, I stumbled my way back upstairs, got through security (after a “random” TSA check) and made my way to my gate. I boarded the plane and fell into my seat, clinging to my Starbucks coffee for dear life.

No sooner did I settle in than a flight attendant approached me sporting a huge smile. I was immediately intrigued. Her smile was…dare I say it….contagious.

Here’s exactly how the conversation went:


Flight attendant: "Hi! Good wonderful morning! Welcome aboard!"
Me: "Oh my gosh. Thank you for that amazing smile!"
Flight attendant: "Thank you for your great attitude!"
Me: "Um no. You get the credit on this one. You inspired this great attitude. I'll bet you have LOTS of customers with great attitudes "
Flight Attendant: (paused and thought for a moment) "Now that you mention it, I do!"
Me: "I rest my case."

Here’s the moral of the story. I was NOT a happy customer. I was, in fact, the kind of customer that makes you cringe when you see them heading toward you. And in seconds, she converted me from someone who could have been quite challenging to deal with into one who was actually happy and ended up complimenting her.

She brought a huge, authentic, warm and welcoming smile into our first interaction. Her warmth, that wonderful smile and the happy tone of her voice, changed me. For the better.

And who benefited from this encounter?

I did. Clearly.

But who else benefited from this? She did. She went from having to deal with a difficult, cantankerous, grumpy customer to being able to enjoy a rather happy, pleasant one. This made her job a lot easier

And finally, the company, Delta Airlines, benefited from the way she interacted with me. It was one more check in the column labeled “Why I will always be loyal to Delta and scream their praises to anyone who will listen.”

And here’s what’s really cool. It cost her NOTHING to do this. Zip. Zero. Nada. She apparently had just decided that, no matter what, she was going to greet everyone who came on board as if she was really, really, really happy to see them. And it worked.

Why not try this? Why not take responsibility for influencing your customers’ moods - for the better. Create the win-win-win for everyone involved.

Tiny investment. HUGE payoff.


 

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Nov
2019

Are You Throwing Away Your Shot?

By Linda Larsen - Tuesday, November 19, 2019
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Many motivational speakers, myself included, are passionately interested in knowing how a person, with little or no resources, can achieve extraordinary outcomes in life. Said another way, how do people achieve results that seem to defy logic?
 

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Nov
2019

Please Let Me Give You More Money

By Linda Larsen - Tuesday, November 12, 2019
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I am a motivational speaker by profession, but I used to be an actor for many years. As such, my favorite pastime whenever I'm not working is to go see live theater.  And even though this experience I am about to tell you about happened almost four years ago, the fact that I remember it so vividly really makes my point. It happened when I saw Noah Racey's Pulse at the Asolo State Theater. Four times. In one week.  

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Feb
2019

How to Become a Wildly Successful Motivational Speaker

By Linda Larsen - Friday, February 01, 2019
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I frequently have people say to me, "I think I'd make a good motivational speaker. How do I go about it?" And since I get this question a LOT, I decided to my share my advice in a blogpost so that I can direct people here when they are looking for answers. And while this isn't everything you need to know, it's a great start. 

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Nov
2018

How to Turn a Difficult, Idiot Patient Into Your Greatest Raving Fan

By Linda Larsen - Wednesday, November 07, 2018
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“Stand here, bite down on the mouth piece and take a step forward,” the dental assistant said as she put me in the zippy 3D panoramic x-ray machine.  It was clear she wasn’t thrilled to be doing this since I was being seen on an emergency basis right at closing time and this was making her stay late.  I did as she asked. 

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Oct
2018

The Most CRITICALLY IMPORTANT JOB for Patient/Customer Service Providers

By Linda Larsen - Wednesday, October 10, 2018
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I’m a high maintenance dental patient. That’s right - a motivational speaker who is a high maintenance dental patient. It’s almost an oxymoron. But it’s true. I just think about going to the dentist and my left eye starts twitching. And what makes this really fascinating is that I am also the (self-proclaimed) World’s Most Experienced Dental Patient. Name a procedure and I’ve probably had it done - more than once. So you’d think I’d be over it by now. Yeah, right. I’m not. 

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Jul
2018

How to Give Your Patients What they REALLY Want!

By Linda Larsen - Wednesday, July 11, 2018
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"Happy energy,” the director responded when I asked why he selected me as one of the actors for the newest Coors Beer national commercial.  He had auditioned over one thousand actors for the ten very small (3 second) principle on-camera roles, one of which I had gotten.    

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Jan
2015

The 7 Dollar Purchase That Will Help You Reach Your 2015 Goals

By Linda Larsen - Wednesday, January 07, 2015
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I'm a motivational speakerby profession, which means my job is to help you get what you want out of life. And if I am totally honest, the fact is that sometimes I forget to actually do some of the things I have suggested to people. So on January 1st I did something for myself that I did years ago that was extremely effectively in helping me meet my goals for that year.  It's already having the same effect after only about a week of creating it.  

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Oct
2014

You Gotta Love That Back Fat

By Linda Larsen - Wednesday, October 22, 2014
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I'm a motivational speaker - which means I'm going to tell you to love yourself no matter what. I even published an audio series entitled 12 Secrets to High Self-Esteem wherein I go into great detail about exactly how to do that. But here's the deal. Like all fantastic ideas that will change your life for the better, while they may be SIMPLE, they are not always EASY. In fact, this very morning I found myself looking in the mirror and snarling at my...okay, here it comes...back fat. 

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Jun
2014

The Million Dollar Secret to Business Success

By Linda Larsen - Sunday, June 08, 2014
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I am pitiful when it comes to hanging on to prescription glasses. Absolutely pitiful. In the last month I bought FOUR pair of prescription glasses. One for distance, one for reading and two sunglasses. And in the same month, I lost BOTH pair of the sunglasses - one on an airplane (motivational speakers fly a LOT!) and the other one, I think, grew legs and ran away from home. Regardless, yesterday it was time to go BACK to Lenscrafters and get another pair of prescription sunglasses. I was not happy. I did not want to spend more money. I was grinding my teeth all the way there. 

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