Gripers, Complainers & Whiners, Oh My!
How to Deal with Chronically Cranky People
They’re everywhere! We work with them, live with them and do business with them. And the truth is that they can make our life miserable AND negatively impact our bottom line if we don’t know the most effective ways to deal with them. In this fun and lively session, participants will learn:
- How to decline someone's request in such a way that minimizes conflict.
- How to keep calm when tempers start to flare.
- Three human commonalities that they MUST know before they speak to anyone – cranky or otherwise!
- How they can dramatically turn an irritable person into a pleasant one - in a heartbeat!
- How to de-escalate any disagreement.
- And much more!
"We appreciate all
the energy you brought.."
"Thank you so much for everything! We totally enjoyed your entire presentation and working with you! We appreciate all the energy you brought to the table – Everyone has raved about you!"
– Megan Bell, Front Office Director