Gripers, Complainers & Whiners, Oh My!
How to Deal with Chronically Cranky People
They’re everywhere! We work with them, live with them and do business with them. And the truth is that they can make our life miserable AND negatively impact our bottom line if we don’t know the most effective ways to deal with them. In this fun and lively session, participants will learn:
- How to decline someone's request in such a way that minimizes conflict.
- How to keep calm when tempers start to flare.
- Three human commonalities that they MUST know before they speak to anyone – cranky or otherwise!
- How they can dramatically turn an irritable person into a pleasant one - in a heartbeat!
- How to de-escalate any disagreement.
- And much more!
"Wow!! Your presentation to us was fantastically fabulous!!! It was very powerful, informative and so relevant not only to our practices as attorneys, but in every aspect of our lives. Thank you, thank you, thank you!"
Hillsborough Association for Women Lawyers