The Art of Creating a Stellar Customer Experience
How to Create Unprecedented Buyer Loyalty
Every single person in your organization IS your organization. Does everyone understand the vital role they have in creating and keeping customers who want to do business with you for life – AND refer all their friends to you? In this information-packed presentation people will learn very specific skills to help create the kind of environment that makes people LOVE you and your product or service, and sing your praises to anyone who will listen. Attendees will learn:
- Three things that they MUST know about every human being before they interact with any customer.
- The information the customers pick up about them before they ever say a word - and how to make that information the right stuff!
- The #1 thing people will ALWAYS remember about their experience with every customer service provider.
- How to dramatically differentiate their product or service (and themselves) from their competition.
- How to exponentially elevate the concept of “Client/customer/patient Relationships” to create unprecedented buyer loyalty.
- How to de-escalate any potential problem really quickly.
- Customer service words that work miracles - and the ones that create problems.
- How to say “no” to a customer, or decline their request in such a way that actually leaves the person happy.
"...blown away by your
message & delivery ..."
"Thank you for the fabulous kick off to our annual conference! Your energetic style and poignant stories hit all the right elements for our attendees. They were blown away by your message and the delivery. The session had the right mix of visuals, anecdotes, note-taking and ‘take-aways’ to make it meaningful for everyone."
– Wendy Mann, Director Of Communications
National Telecommunications Coop Associations